The persolog Conversational Dynamics Model

What makes companies successful? A major factor is the employees' active dialogue skills in all areas of the company. The working atmosphere is lastingly improved by effective communication. In addition, you increase your powers of persuasion and your assertiveness in your dealings with customers and colleagues.

To communicate successfully it is necessary not just to be able to speak well; good listening skills are also vital. As a rule, 70% of a message is modified during listening ("Chinese whispers effect"). It is therefore obvious that an important key to successful communication lies in the art of listening. With the persolog Conversational Dynamics Model you identify your listening preferences and learn how to handle other listening styles. You determine the expected listening preference of the relationship network and develop strategies for successful communication. 

People involved in a dialog are like dancing partners moving across the dance floor. With dancing, music determines the rhythm and the type of dance the beat and the tonality. The cha-cha-cha, the tango or the waltz require precise dance step sequences. In a conversation, listening requires a certain style which is oriented towards the rhythm of speech or its modulation or content. The listening style used helps to determine whether what is said is also understood. It is therefore important to be aware of your own personal listening style and to be able to adapt it to the situation. Especially within relationship networks such as in the workplace, communication is often characterized by a certain listener expectation. Those who do not conform to this will find it difficult to communicate successfully within the network in the long term. The Conversational Dynamic Profile was developed to assist.

Consciously control your conversational dynamic.

With the profile developed by Prof. Geier you analyze:

• Which listening style you use personally.
• How you deal with other listening styles.
• Which listening style is expected by your relationship network.
• In what relation your listening style stands to the expectations of your relationship network.
• How you can extend your listening style to adapt it to the situation.
• How you can decode the listening style code and can communicate purposefully.
• How you can harmonize your listening expectation with the listening expectations of others.
• How you can work with members of the relationship network on better listening.

The persolog Conversational Dynamic Profile works as follows. It is divided into two profiles:

1. The Listening Profile

For the listening profile, you analyze your personal listening frequency within the listening model in interpretation level 1 with the help of a questionnaire. Each listening frequency demonstrates specific listening characteristics which affect the course of a conversation. Through the identification of your listening frequency you learn not just everything about your listening style with the help of an action plan but also reflect on the listening styles of others and how you normally deal with them. You work out the resulting comprehension problems and future solution options.

2. The Conversational Dynamic Profile

The profile describes communication frequencies used or expected in the workplace or in other relationship networks. These are compared with personal listening frequencies. The comparison permits the co-ordination of the personal listening style with existing expectations.
The analysis is performed with two questionnaires which ascertain which demands are made of conversational topics within the relationship network and how all the persons in the relationship network would like themselves to be seen.
In interpretation level 2, the expected listening frequencies are evaluated and the typical characteristics of the network and the people active within it are described. You work out a conversational listening guide with the help of the results. This combines the personal listening style with listener expectations within the company, shows differences and helps to relate your own personal listening style to that which is expected.
In interpretation level 3, the conversational dynamic behavior of the entire network, a whole department, is examined. Through the visualization of all listening styles and expectations common positions can be determined and agreements on successful conversational dynamics can be made.

The benefits of the persolog Conversational Dynamic Profile at a glance:

Control of the conversational dynamic…

• ... reduces stress
• ... shortens conversations and the length of conferences
• ... increases sales figures
• ... improves collaboration within the network
• ... supports goal achievement

What makes the persolog Conversational Dynamic Profile so unique?

With the persolog Conversational Dynamic Profile you receive two profiles in one. You analyze six listening styles and (globally unique!) listener expectations within the relationship network. 

• Every employee gets to know their own listening style and reflects on the effect of the listening style on listening and speaking.
• This makes meetings more effective and provides the key for result-oriented communication.
• Listener expectations define the group’s need for adaptation to the listening needs of the relationship network/the department.
• As a trainer, you really are in possession of a unique selling point if you have authorization for the persolog Conversational Dynamic Profile.

The persolog Conversational Dynamic Profile instrument

The persolog Conversational Dynamic Profile is designed as a workbook which can be worked through with the support of a trainer or human resources manager or also in private study.

A trainer qualification is not required.

The persolog Conversational Dynamic Profile is available for everyone to use. A trainer qualification is not a requirement. We do recommend this, however, if you wish to add the Team Dynamic Profile to your portfolio. Do get in touch with us.