Editorial
"A simple recipe for success: always give the customer more than he expects."
James Boswell (1740-1795), Scottish biographer
However simple this recipe for success may sound, it is nevertheless quite demanding. That’s reason enough to devote an entire newsletter issue to it: We will introduce you to the “Service Blueprint” method so that you can better assess your customers’ expectations. We would also like to familiarize you with practical persolog tools to meet customer’s needs. This will make the whole business of customer contact easier for you. Our last section, on the subject of “intercultural competence”, will show you that presentational expectations, too, differ from country to country.
I hope you enjoy reading this issue of our newsletter.
With our very best regards
Yours
Friedbert Gay
CEO - persolog headquarters
Get to know your customers’ expectations better with the Service Blueprint
Understand the methods of the Service Blueprint and find out where the points of contact with your customers are and what customer expectations must be fulfilled.
Download Service Blueprint (pdf-file)
persolog international:
Tulips, cheese ... and persolog!
Everyone knows that our neighbors in the Netherlands can do more than just grow tulips and make cheese. However, there aren’t so many people who know that they are also highly successful with persolog’s instruments.
Here: The persolog team from the Netherlands introduces itself...
Reading time: 3 minutes
Meet customer’s needs with persolog’s tools
Customer satisfaction is the key factor of success in day-to-day business. Since each customer is unique it always helps to take the customer individual behavioral style of D, I, S and C into consideration.
Here you can find a selection of persolog tools with which you can easily support customer orientation:
Customer-Client-Coach Planner
Checklist for telephone calls
Checklist customer behavior
Checklist Sales
Checklist Service
Important HR dates worldwide
Intercultural competence as a key factor in success:
Getting to know culture-specific presentational expectations
In times where business is transacted irrespective of temporal and regional borders it is more and more important to understand the ideas, actions and feelings of your global partners. International competence has become a key factor in success.
Part 4: Culture-specific presentational expectations
Reading time: 5 minutes
Imprint
persolog GmbH | Koenigsbacher Str. 21 | 75196 Remchingen Germany
Tel. +49 (0)7232 3699 0 | Fax +49 (0)7232 3699 44
www.persolog.com | international@persolog.com
